Articles from Front

Front, the AI-powered customer operations platform, today announced the appointment of Mike Kane as Senior Vice President of Global Channel Sales & Partnerships. Kane joins from Dialpad, where he played a key role in building and scaling the company’s global channel organization.

Front, the AI-powered customer operations platform, today announced it has surpassed $100 million in annual recurring revenue (ARR). The achievement is a rare milestone reached by less than 1% of SaaS businesses and reflects the company’s continued focus on building technology that combines human connection with operational excellence.

Front, the industry-leading AI-powered customer service platform built for collaboration, today announced the acquisition of Idiomatic, a pioneering AI-powered voice-of-customer (VoC) intelligence platform previously used by some of the world’s most customer-centric brands, including Hubspot, Instacart, Slack, and Pinterest.

Front, the modern customer service platform, today announced that co-founder Mathilde Collin is stepping into the role of Executive Chair of Front and has appointed Dan O’Connell to take on the role of Chief Executive Officer to drive Front’s next phase of growth.

Front, a customer operations platform enabling teams to streamline communication and deliver exceptional service at scale, today announced its acquisition of AI platform, Windsor.io, to accelerate the speed of AI innovation for — and with — Front customers. The Windsor team has spent the last three years building an AI platform that produced nearly a million personalized videos, enabling companies to seamlessly scale the human touch in their communications.

Front, a customer communications platform for building stronger customer relationships, today announced it will launch generative AI features using ChatGPT’s API that are fully integrated within its platform. The company has launched an early access program to use and provide feedback on these new capabilities.

Front, a communication hub for building strong customer relationships, today launched the Front Integration Partner Program to accelerate innovation and increase value for both partners and customers. With open APIs, Front already enables nearly 100 integrations with software and communication companies, including Salesforce, HubSpot, ClickUp, Aircall, and Dialpad. The Front Integration Partner Program will drive continued growth in integrations by delivering a foundation for a richer technology ecosystem.

Front, a communication hub for building strong customer relationships, today released “The Science Behind Strong Customer Relationships,” a report that reveals how white-collar office workers build relationships and trust in a customer/vendor relationship. Commissioned in partnership with Dr. Ron Friedman, an award-winning social psychologist and the founder of ignite80, the research suggests that conventional wisdom is outdated: the most important thing in business isn’t time or money, it’s human connections.

Front, a communication hub for building strong customer relationships on digital channels, today revealed findings from Forrester’s Total Economic Impact™ (TEI) study illustrating that organizations using Front can see a three-year, 442% return on investment. In this commissioned study conducted by Forrester Consulting on behalf of Front, Forrester interviewed four enterprise Front customers from a variety of industries (including B2B tech, logistics, professional services) determining that Front drives down operational costs and increases profit through improved retention.

Front, a communication hub for building strong customer relationships, today announced it has been named to the Forbes 2022 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures. Front was recognized as #100 on the list for its strong business growth, technological innovation and workplace culture.

Front, a communication hub for building strong customer relationships, today announced it raised $65 million in Series D financing, led by Salesforce Ventures and Battery Ventures and with participation from PagerDuty CEO, Jennifer Tejada. Existing investors Sequoia Capital, Threshold Ventures and Uncork Capital also participated in the financing. This round values Front at $1.7 billion, bringing the company’s total funding to date over $200 million.

Great Place to Work and Fortune magazine have honored Front as one of this year’s Best Workplaces in the Bay Area. This is Front’s fourth consecutive year being named to this prestigious list, coming in at fourth place.

Front, a communication hub for building strong customer relationships on digital channels, today revealed a new global integrated brand advertising campaign. ‘Human Touch’ depicts the challenge of maintaining differentiating customer relationships at scale. Businesses often find that adding people and systems makes customer information harder to find and share. Teams spend more time working through the process than they do communicating with customers. And, as the campaign shows, when a company loses the human touch, customers can feel the difference.

Front has been named to Inc. magazine’s annual Best Workplaces list. Featured in the May/June 2022 issue, hitting newsstands on May 17, 2022, and prominently featured on Inc.com, the list is the result of a comprehensive measurement of American companies that have excelled in creating exceptional workplaces and company culture, whether operating in a physical or virtual facility.

Front, a leader in customer communication, today announced continued momentum with customers in the global logistics industry, including three of the largest independent shipbrokers in the world and industry leaders such as MNX Global Logistics, Estes Forwarding Worldwide, Flexport, Aurora, TRAFFIX, sennder, McQuilling, and more. Front supports logistics customers in increasing revenue and retention as well as improving operational efficiency and team collaboration amid the most significant supply chain crisis in modern times.

Front, a leader in customer communication, announced today that Goldman Sachs (NYSE:GS) has recognized Front CEO & co-founder, Mathilde Collin as one of the 100 Most Intriguing Entrepreneurs of 2021 at its Builders + Innovators Summit in Healdsburg, California. Goldman Sachs selected Mathilde Collin as one of 100 entrepreneurs from multiple industries to be honored at the two-day event.

Front, the leader in customer communication that brings teams together to offer tailor-made service at scale, has released three major product updates to its innovative and enterprise-grade customer communication hub. Front now makes it easier for teams to deliver exceptional customer experiences at scale by bringing customer data that is typically siloed in CRMs and spreadsheets into the place where customer engagement happens — the inbox. These product updates further enhance Front’s customer communication hub and build upon the company’s promise to help organizations create the strongest relationships with the most loyal customers, at a scale they never thought possible.

Front, a leader in customer communication, today released a report about the motivations and traits of high-performing teams titled, How to build a high-performing team.

Front, a leader in customer communication, announced today the appointment of Mohammed Attar as its first Chief Product Officer and Aaron Naldoza as its VP of Global Sales to position itself for continued business growth and upmarket momentum.